Terms and Conditions

Sending all remittances to Azand shall be subject to strict compliance with the current terms and conditions, the rules regulating the financial transactions of the countries of origin, the network and the source of the remittance.

Depositing money into Azand nominated bank account does not constitute a definite transfer of money and the requirement to send money through such currency exchange is subject to the completion of the form or formal request of the Ordering Customer and the approval of the relevant team.

It is the responsibility of the Ordering Customer to provide accurate information in the remittance forms and the documents sent to Azand. The Ordering Customer shall, in the event of any negligence, violation or mistake, be obliged to respond to the relevant authorities and to compensate for possible damages.

With regard to the complete monitoring and examination of any remittance documents prior to approval in compliance with anti-money laundering laws and regulations in countries of origin or other unforeseen circumstances, Azand may, for any reason whatsoever, suspend all remittances and, if required, notify the Ordering Customer and legal authorities.

Completing the remittance form, either online version or physical one, does not constitute the confirmation of the remittance. The Ordering Customer shall be informed by either email, or text message or instant messages of the messaging services such as Telegram about when the money is deposited into Beneficiary Account.

If the exchange rate varies after completion of the money transfer into Azand bank account, Azand will honor the agreed exchange rate with Ordering Customer and will transfer the payment accordingly.

The Ordering Customer is strongly advised to read the following cancelation fee policy before ordering a money transfer request. The placement of an order shall constitute the approval by the Ordering Customer of the remittance cancellation policy. In the event that the Ordering Customer withdraws from the remittance after depositing the money into Azand 's nominated bank account, a cancellation charge will apply and the refund will only be transferred to the Ordering Customer's bank account. The cancellation fee ranges from 5% to 10% in accordance with the initial money transfer order. The money shall be refunded to the sender within a period of five working days. The Ordering Customer withdraws the right to disclaim the remittance order if the remittance is deposited in the Beneficiary Account.

Remittance Cancellation Policy

Transfer Request Cancellation fee
Under $1,000
5% cancellation fee
From $1,001 to $10,000
6% cancellation fee
From $10,001 to $25,000
7% cancellation fee
From $25,001 to $50,000
8% cancellation fee
From $50,001 to $100,000
9% cancellation fee
$100,001 and above
10% cancellation fee

Azand is the holder of the deposit money until it is sent to the Beneficiary Account. Upon the confirmation of the remittance, in the event of any error in the information given or in contravention of the Beneficiary Account or any banking or legal reason that makes it impossible to deposit the funds into the Beneficiary Account, the deposit amount shall be refunded after the deduction of the costs and damages and will be returned to the Ordering Customer's account within a maximum of one week. Azand is responsible for assessing the amount of financial loss and damages in this situation based on the Cancellation Fee Policy.

Azand undertakes to send full and certified remittances to the Beneficiary Account within the following timetable if there are no legal or financial issues with the Beneficiary Account

In the event of any error in depositing money at the Beneficiary Account, including double depositing into the Beneficiary Account or any other mistake, the Ordering Customer shall accept the responsibility for the return of the funds. Where the Beneficiary Customer fails to comply in order to repay the payment, Azand shall have the right to take legal proceedings before the legal authorities and to bring the matter before the court or by other legal means until the money is refunded. The Ordering Customer shall bear all legal expenses connected with the reimbursement.